Privacy Policy

Account information. When you sign up, we collect your email address, a hashed version of your password (we never store your password in plain text), and an optional display name.

Conversation content. The messages you send to your agent, and the responses it generates, are stored so the agent can maintain conversation history. This is the persistent-memory feature - if you don't want a conversation retained, don't send it, or contact us to have it deleted.

Billing information. If you subscribe to a paid plan, payment is processed by Stripe. We do not receive or store your full card number - Stripe handles that under its own PCI-compliant systems. We do store your subscription status, plan, and billing history metadata (amounts, dates, plan changes).

Usage data. We log which actions you take (chat messages, tool calls) and how many credits each one costs, so we can show you accurate usage and enforce plan limits.

• To operate the Service - running your agent, remembering context, metering credits.
• To process payments and manage your subscription.
• To respond when you contact support.
• To detect abuse, fraud, or violations of our Terms of Service.
• To send account-related notices (e.g. billing issues) - we don't send marketing email unless you ask us to.

To generate a response, the content of your message is sent to the model handling that request - Anthropic (Claude) or DeepSeek, depending on your plan and the nature of the request (see our pricing page for how routing works). These providers process your message content to generate a completion; each operates under its own privacy terms as a data processor for us. We do not use your conversations to train our own models, and we don't sell conversation content to anyone.

We share information only with the service providers needed to run Axon Crew: Stripe (payments), Anthropic and DeepSeek (generating responses), and our hosting infrastructure provider. We do not sell your personal information or conversation data to third parties, advertisers, or data brokers - full stop.

We may disclose information if required by law, or to protect the rights, safety, or property of Axon Crew or our users.

We use a single essential cookie to keep you signed in (a session token). We do not use advertising or cross-site tracking cookies, and we don't run third-party analytics scripts on this site.

We retain your account and conversation data for as long as your account is active, so the persistent-memory feature keeps working the way it's supposed to. If you close your account, contact us and we'll delete your data, other than billing records we're required to keep for tax/accounting purposes.

Passwords are hashed, not stored in plain text. Traffic to the Service is encrypted in transit (HTTPS). No system is perfectly secure, and we can't guarantee absolute security, but we don't take shortcuts on the basics.

You can ask us to access, correct, or delete your personal data at any time by contacting us at the email below. Depending on where you live, you may have additional rights under laws like GDPR or CCPA - we'll honor requests consistent with those rights regardless of location.

The Service isn't directed at children under 16, and we don't knowingly collect data from them. If you believe a child has created an account, contact us and we'll remove it.

If we materially change how we handle your data, we'll update the date at the top of this page and, where required, notify you directly.

Questions about this policy or your data: contact@axoncrew.ai